Shipping & Returns

Shipping:

All orders are processed and dispatched as quickly as possible. Orders placed before 2:00 PM AEST may be dispatched the same business day; however, same-day dispatch is not guaranteed. Orders placed after this time, on weekends or on public holidays will be processed the following business day.

If there is an unexpected delay with your order, we will contact you with an updated timeframe.

Once your order has been dispatched, a shipping confirmation containing your tracking number will be sent to the email address provided with your order. Please ensure your email address is entered correctly at checkout.

Please ensure your shipping address is correct before completing your purchase. Allied Auto Online cannot guarantee that an address can be changed once an order has been processed or dispatched.

We partner with trusted couriers including Australia Post, Couriers Please (not a express shipping service), DHL and StarTrack. 

 

Estimated Delivery Timeframes:

Australia 
Standard: 2–10 business days
Express: 1–5 business days

International 
Standard: 5–15 business days
Express: 3–10 business days


Delivery timeframes are estimates from the date of dispatch, not the date the order is placed. Delivery to regional, remote and international locations may take longer. International deliveries do not include customs processing times, and delays may occur due to customs, local carriers, weather, peak periods or other circumstances outside our control.

 

Returns:

We want you to be happy with your purchase, but if you need to return an item, here’s how it works:

Free Returns (Australia only): Returns are free if sent back within 30 days of delivery date. Utilise our free returns here.  For returns older than 30 days, please contact our sales team at [email protected] to arrange a return. 

International Returns: If you're returning an item from outside Australia, you're responsible for all return shipping costs, including any customs duties or fees. We do not provide return labels for international orders. Please use a tracked shipping service and keep your tracking number.

All parts must be returned in the correct packaging and must be able to be re-saleable.

Returns may be rejected for reasons including:

  • The Product has been misused, abused or subjected to neglect, improper or inadequate care, carelessness, damage or abnormal conditions;
  • The Product has been involved in any accident or damage caused by an incorrect attempt at modification or repair;
  • The Product has been dealt with or used contrary to our or the manufacturer's instructions for the Product

Correct installation begins with confirming the part is right for your vehicle before fitting. Our fitment guarantee backs every compatible part we list — if something doesn't look right, contact us before installation. If an item has been fitted for any reason, it will not be eligible for a credit.